Pick-Up-Shop Senior Sales Consultant

Our client

Is a world market leader in its core business, the trade in assembly and fastening material. It currently consists of over 400 companies in more than 80 countries. They offer over 6000 products which are delivered nationwide directly to our customers. They service their customers through their 13 Express Shops, Online store, their Call Centre and more than 290 permanently employed Customer Service Consultants. They pride themselves in understanding their customer’s needs and providing solutions that are relevant to ensure superior customer satisfaction.

Industry: Supplier of the Automotive, Cargo, Construction, Mining and Manufacturing

Primary Responsibilities:

• Responsible for ensuring the daily/monthly/yearly targets & KPI’s are met.
• Leading the Shop Consultants working in your respective shop and ensure all collective targets/tasks/deadlines are met.
• Generate and respond to sales leads and implement initiatives to drive sales.
• Ensuring the Shop is proactively making Telephone Marketing/Sales Calls (minimum of 50 calls per day).
• Responsible for ensuring that all processes are implemented to the standard set by the Management Team.
• Offer aftersales service and support to customers.
• Ensuring all Email & Telephonic enquiries are managed.
• Identify and engage potential customers.
• Processing orders and goods returned for credit.
• Assistance in payment collections and act as a support to credit controllers.
• Ensuring that all articles based on demand, overstock, deletion, supersession and focus on the balance of the product range are maintained in cooperation with the Pick-Up Shop Manager & Shop Controller.
• Managing the Monitoring Systems put in place with regards to Deliveries, Stock & Inventory Movement and Sales Orders are completed daily within the shop, ensuring the other consultants are completing the tasks allocated to them.
• Optimizing the visual merchandizing in the shop by utilizing brochures, advertising, and catalogues to optimize the shopping experience for customers.
• Ensure stock takes are completed timeously and make recommendations to management with regards to surplus and slow-moving items monthly.
• General day to day running of the shop (observing maintenance and wear and tear).
• Analyze reports and sales figures.
• Administration of daily & monthly sales reports.
• Maintain good working relationships with colleagues in the sales team.
• Prepare and assist in co-ordination for Customer Days.
• Manage customer complaints and escalate where necessary to the Pick-Up Shop Manager.
• Perform ad-hoc duties from time to time

Requirements:

• Matric or equivalent.
• Must reside within the area or 15-20km radius.
• Excellent Communication skills.
• Fluent in English (additional South African language/s advantageous).
• Sales orientated; goal driven & self-motivated.
• Ability to work independently and participate actively within a team.
• Computer Literate (PowerPoint, Outlook, Word, Excel).
• SAP experience will be an advantage.
• Quick grasp of new concepts, constant willingness to learn and strong sense of responsibility.
• High level of commitment.
• Product Knowledge relevant to Würth South Africa industry.
• Minimum of 3 – 5 years sales and/or customer service experience.
• Reliable transport.
• Clear disciplinary record.
• Clear Criminal Record.
• Clear Credit History.

Cost to Company:

• Market Related – Basic Salary
• Medical Aid
• Provident Fund
• 50% Maternity Benefit
• Communication Allowance
• Commission to be earned